Online Returns, Swaps & Refunds

We want you to move naturally and confidently. If your shoes aren’t quite right, here’s how we can help.

This policy applies to online purchases and complies with the Consumer Protection Act (CPA) 68 of 2008. Nothing limits your statutory rights.

7-Day Cooling-Off (CPA – Distance Sales)

Because you purchased online, you may cancel your order within 7 days of delivery, without giving a reason.

To qualify:

  • Notify us in writing within 7 days

  • Return shoes in original condition

  • Shoes may be tried on indoors only

Shoes worn outdoors exceed reasonable inspection.

Please note:

  • Return courier costs are the customer’s responsibility

  • A reasonable charge may apply if items show use beyond inspection

  • Refunds are processed within 15 business days

10-Day Fit & Feel Promise (Non-Defective)

We also offer a 10-day return window for size or preference changes.

Shoes must be:

  • Unworn outdoors

  • Clean and resalable

  • In original packaging with tags

Return courier costs apply.
Refunds are issued to your original payment method or as store credit.

Size & Style Swaps

Need a different size or style?

✔ One free onward delivery included
✔ Subject to stock availability
✔ Price differences will be charged or refunded

Sale Items

  • Covered by the 7-day cooling-off right

  • Eligible for swaps within 10 days (if resalable)

  • Refunds outside the 7-day period apply only if defective

6-Month Warranty (CPA Section 56)

All products carry a 6-month warranty of quality.

If your shoes are defective, you may choose:

  • Repair

  • Replacement

  • Refund

For confirmed manufacturing defects, we cover return courier costs.

Normal wear and tear, misuse, or accidental damage are not considered defects.

Returns Address

Vivobarefoot CT Warehouse
Shop 1, Cavendish Place
12 Cavendish Street
Claremont
Cape Town, 7708
South Africa
Tel: 021 674 0497